Privacy Policy

OurCapitalsFX is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

We collect several types of information from and about users of our services:

Personal Information You Provide

• Identification Information: Full name, date of birth, nationality, government-issued ID numbers, passport details
• Contact Information: Email address, phone number, residential address
• Financial Information: Bank account details, payment card information, transaction history, income details
• Employment Information: Occupation, employer name, source of wealth
• Trading Information: Investment objectives, trading experience, risk tolerance

Information Collected Automatically

• Technical Information: IP address, browser type, operating system, device information
• Usage Data: Pages visited, time spent on pages, clickstream data
• Location Information: Country, region, city (derived from IP address)

Information from Third Parties

We may receive information about you from third-party sources, including:

• Credit reference agencies and identity verification services
• Financial institutions and payment processors
• Regulatory bodies and compliance screening providers

2. How We Use Your Information

We use your information for the following purposes:

• Account Management: To create and manage your trading account, verify your identity, and process transactions
• Service Provision: To provide you with trading services, customer support, and platform functionality
• Legal Compliance: To comply with legal and regulatory obligations, including anti-money laundering (AML) and know-your-customer (KYC) requirements
• Risk Management: To assess and manage credit, market, and operational risks
• Communication: To send you important notices, updates, and marketing communications (where permitted)
• Improvement: To analyze usage patterns and improve our services, website, and user experience
• Security: To protect against fraud, unauthorized transactions, and security threats

3. Information Sharing and Disclosure

We may share your information with third parties in the following circumstances:

Service Providers

• Payment processors and financial institutions
• Identity verification and KYC service providers
• IT infrastructure and cloud service providers
• Customer support and communication platforms

Legal and Regulatory Requirements

We may disclose your information to:

• Regulatory authorities and law enforcement agencies
• Courts, tribunals, and legal advisors
• Credit reference agencies and fraud prevention services

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption: All data transmissions are protected using 256-bit SSL encryption
• Access Controls: Strict access controls and authentication mechanisms
• Network Security: Firewalls, intrusion detection, and prevention systems
• Regular Audits: Security audits and penetration testing
• Employee Training: Regular security awareness training for staff
• Data Minimization: Collecting only necessary information and retaining it only as long as required

Despite our security measures, no system is completely secure. We cannot guarantee the absolute security of your information.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Retention periods vary based on:

• Legal Requirements: Financial regulations require retention of certain records for 5-7 years
• Business Needs: Information needed for ongoing customer relationships
• Dispute Resolution: Information relevant to potential legal claims

Upon expiration of the retention period, we securely delete or anonymize your information.

6. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Right to Access: Request a copy of your personal information
• Right to Rectification: Request correction of inaccurate information
• Right to Erasure: Request deletion of your information (subject to legal requirements)
• Right to Restriction: Request restriction of processing
• Right to Object: Object to certain types of processing
• Right to Data Portability: Request transfer of your information to another provider
• Right to Withdraw Consent: Withdraw consent where processing is based on consent

To exercise your rights, please contact us using the details provided in Section 12. We may need to verify your identity before processing your request.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience:

Types of Cookies We Use

• Essential Cookies: Required for basic website functionality
• Performance Cookies: Collect information about website usage
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Track effectiveness of advertising campaigns

You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality.

8. Third-Party Links

Our website may contain links to third-party websites. This Privacy Policy does not apply to those websites. We encourage you to review the privacy policies of any third-party sites you visit.

9. International Data Transfers

As a global financial services provider, we may transfer your personal information to countries outside your country of residence. When we do so, we ensure appropriate safeguards are in place, including:

• Standard contractual clauses approved by relevant authorities
• Adequacy decisions for countries with approved data protection standards
• Binding corporate rules for intra-group transfers

10. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The "Last Updated" date at the top indicates when this policy was last revised. We encourage you to review this policy regularly.

Material changes to this policy will be communicated through our website or direct notification where required by law.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

You also have the right to lodge a complaint with your local data protection authority if you believe we have not complied with applicable data protection laws.